{"id":61225,"date":"2025-10-23T19:17:55","date_gmt":"2025-10-23T19:17:55","guid":{"rendered":"https:\/\/rtc-associates.com\/?page_id=61225"},"modified":"2026-04-14T21:08:11","modified_gmt":"2026-04-14T21:08:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/rtc-associates.com\/?page_id=61225","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_video_mp4=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2025\/10\/futuristic_digital.mov” custom_padding=”130px||30px||false|false” custom_css_free_form=”.et_pb_section_video_bg{||display: flex !important;||flex-direction: column;||justify-content: center;||}” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”50px||50px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dsm_animated_gradient_text animated_gradient_text=”FREQUENTLY ASKED QUESTIONS” gradient_one_color=”#00356d” gradient_two_color=”#33c4ef” gradient_three_color=”#d3d3d3″ gradient_four_color=”#a10a1a” _builder_version=”4.27.4″ _module_preset=”default” header_font=”Aldrich|700|||||||” header_text_align=”center” header_font_size=”40px” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][\/dsm_animated_gradient_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2025\/09\/BG-scaled.png” background_position=”center_right” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}” disabled=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.4″ _module_preset=”default” width=”70%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2025\/10\/rtc-bot-faq.png” title_text=”rtc-bot-faq” _builder_version=”4.27.4″ _module_preset=”default” width=”70%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2025\/10\/rtc-bubble-faq.png” title_text=”rtc-bubble-faq” _builder_version=”4.27.4″ _module_preset=”default” width=”50%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Aldrich||||||||” text_orientation=”justified” custom_margin=”14px||||false|false” global_colors_info=”{}”]<\/p>\n

These are some of the most frequently asked questions. Please feel free to browse through the answers and contact us with any questions or comments that you may have.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”70%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][difl_faq faq_layout=”toggle” faq_item_gap=”40px” close_faq_icon=”G||divi||400″ open_faq_icon=”Z||divi||400″ faq_item_wrapper_bg_bgcolor=”rgba(255,255,255,0.44)” default_que_wrapper_bg_bgcolor=”#00356d” que_text_margin=”5px|20px|5px|20px|false|true” que_icon_margin=”5px|20px|5px|20px|false|true” ans_text_padding=”15px|5px|5px|5px|false|false” faq_item_per_column_tablet=”2″ faq_item_per_column_phone=”1″ faq_item_per_column_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” question_text_font=”Aldrich|700||on|||||” question_text_text_color=”#FFFFFF” question_text_font_size=”15px” active_design_question_text_font=”Aldrich|700||on|||||” active_design_question_text_text_color=”#33c4ef” active_design_question_text_font_size=”15px” design_answer_text_font=”Aldrich||||||||” design_answer_text_text_align=”center” background_color=”RGBA(255,255,255,0)” border_color_all=”RGBA(255,255,255,0)” border_radii_que_wrapper_border=”off|20px||20px|” box_shadow_style_que_wrapper_box_shadow=”preset1″ box_shadow_vertical_que_wrapper_box_shadow=”0px” box_shadow_blur_que_wrapper_box_shadow=”10px” box_shadow_color_que_wrapper_box_shadow=”rgba(0,0,0,0.7)” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”][difl_faqitem question=”How do I change my account password?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

Please click LOG IN<\/strong> at the top right of the web page, then click Forgot Your Password?<\/i><\/strong> in the login page.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”If I sell products in a state where my customers are tax exempt, do I have to register with the Department of Revenue?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

In most states, you are required to file a sales tax exemption form. Subsequently, you are responsible for making sure your exemption certification is current.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”If I am doing business in a state, do I need to register with the Secretary of State?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

If you have employees or an office within the state, you are asked to file with the secretary of state. Utility companies are required to file with the secretary of state for all states in which they have customers.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”Do I have to file a sales tax return in every state in which I conduct business?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

Yes. If you are selling any tangible product or service that requires sales tax to be added, then you must register with the Department of Revenue and submit a sales tax report with payment, if applicable.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”How many returns are filed on an annual basis in order to keep our State Certifications in good standing?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

There are more than 1000 returns, which are either filed monthly, bi-monthly, semi-annually, annually or biennially. Depending on your certifications, you may have to file over 2,000 returns per annum.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”Are we required to be certified in a state if we are providing telecommunications service?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

Most services require certifications. Long distance providers (IXC) are required to have a certification in most states. Local service providers (CLEC) are required to have a certification in all states and the District of Columbia. VoIP and data service providers are required to have a certification in certain states, but not all.<\/span><\/p>\n

[\/difl_faqitem][\/difl_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2025\/09\/BG-scaled.png” background_position=”center_right” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.5″ _module_preset=”default” width=”70%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2026\/04\/rtc-webanim-dyk-webp.webp” title_text=”rtc-webanim-dyk-webp” _builder_version=”4.27.5″ _module_preset=”default” width=”85%” module_alignment=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/rtc-associates.com\/wp-content\/uploads\/2025\/10\/rtc-bubble-faq.png” title_text=”rtc-bubble-faq” _builder_version=”4.27.4″ _module_preset=”default” width=”50%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Aldrich||||||||” text_orientation=”justified” custom_margin=”14px||||false|false” global_colors_info=”{}”]<\/p>\n

These are some of the most frequently asked questions. Please feel free to browse through the answers and contact us with any questions or comments that you may have.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”70%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][difl_faq faq_layout=”toggle” faq_item_gap=”40px” close_faq_icon=”G||divi||400″ open_faq_icon=”Z||divi||400″ faq_item_wrapper_bg_bgcolor=”rgba(255,255,255,0.44)” default_que_wrapper_bg_bgcolor=”#00356d” que_text_margin=”5px|20px|5px|20px|false|true” que_icon_margin=”5px|20px|5px|20px|false|true” ans_text_padding=”15px|5px|5px|5px|false|false” faq_item_per_column_tablet=”2″ faq_item_per_column_phone=”1″ faq_item_per_column_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” question_text_font=”Aldrich|700||on|||||” question_text_text_color=”#FFFFFF” question_text_font_size=”15px” active_design_question_text_font=”Aldrich|700||on|||||” active_design_question_text_text_color=”#33c4ef” active_design_question_text_font_size=”15px” design_answer_text_font=”Aldrich||||||||” design_answer_text_text_align=”center” background_color=”RGBA(255,255,255,0)” border_color_all=”RGBA(255,255,255,0)” border_radii_que_wrapper_border=”off|20px||20px|” box_shadow_style_que_wrapper_box_shadow=”preset1″ box_shadow_vertical_que_wrapper_box_shadow=”0px” box_shadow_blur_que_wrapper_box_shadow=”10px” box_shadow_color_que_wrapper_box_shadow=”rgba(0,0,0,0.7)” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”][difl_faqitem question=”How do I change my account password?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

Please click LOG IN<\/strong> at the top right of the web page, then click Forgot Your Password?<\/i><\/strong> in the login page.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”If I sell products in a state where my customers are tax exempt, do I have to register with the Department of Revenue?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

In most states, you are required to file a sales tax exemption form. Subsequently, you are responsible for making sure your exemption certification is current.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”If I am doing business in a state, do I need to register with the Secretary of State?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

If you have employees or an office within the state, you are asked to file with the secretary of state. Utility companies are required to file with the secretary of state for all states in which they have customers.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”Do I have to file a sales tax return in every state in which I conduct business?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

Yes. If you are selling any tangible product or service that requires sales tax to be added, then you must register with the Department of Revenue and submit a sales tax report with payment, if applicable.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”How many returns are filed on an annual basis in order to keep our State Certifications in good standing?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

There are more than 1000 returns, which are either filed monthly, bi-monthly, semi-annually, annually or biennially. Depending on your certifications, you may have to file over 2,000 returns per annum.<\/span><\/p>\n

[\/difl_faqitem][difl_faqitem question=”Are we required to be certified in a state if we are providing telecommunications service?” _builder_version=”4.27.4″ background_color=”rgba(51,196,239,0.3)” background_enable_color=”on” border_radii=”off|20px|||” border_style_all=”none” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]<\/p>\n

Most services require certifications. Long distance providers (IXC) are required to have a certification in most states. Local service providers (CLEC) are required to have a certification in all states and the District of Columbia. VoIP and data service providers are required to have a certification in certain states, but not all.<\/span><\/p>\n

[\/difl_faqitem][\/difl_faq][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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FREQUENTLY ASKED QUESTIONS<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>These are some of the most frequently asked questions. Please feel free to browse through the answers and contact us with any questions or comments that you may have.
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How do I change my account password?<\/h3><\/div>\r\n <\/div>\r\n
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Please click LOG IN at the top right of the web page, then click Forgot Your Password? in the login page.<\/div> <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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If I sell products in a state where my customers are tax exempt, do I have to register with the Department of Revenue?<\/h3><\/div>\r\n <\/div>\r\n
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In most states, you are required to file a sales tax exemption form. Subsequently, you are responsible for making sure your exemption certification is current.<\/div> <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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If I am doing business in a state, do I need to register with the Secretary of State?<\/h3><\/div>\r\n <\/div>\r\n
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\r\n \r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>If you have employees or an office within the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"difl_page_category":[],"class_list":["post-61225","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rtc-associates.com\/index.php?rest_route=\/wp\/v2\/pages\/61225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtc-associates.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rtc-associates.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rtc-associates.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/rtc-associates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=61225"}],"version-history":[{"count":23,"href":"https:\/\/rtc-associates.com\/index.php?rest_route=\/wp\/v2\/pages\/61225\/revisions"}],"predecessor-version":[{"id":62285,"href":"https:\/\/rtc-associates.com\/index.php?rest_route=\/wp\/v2\/pages\/61225\/revisions\/62285"}],"wp:attachment":[{"href":"https:\/\/rtc-associates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=61225"}],"wp:term":[{"taxonomy":"difl_page_category","embeddable":true,"href":"https:\/\/rtc-associates.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdifl_page_category&post=61225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}