These are some of the most frequently asked questions. Please feel free to browse through the answers and contact us with any questions or comments that you may have.

User Account Management

How do I change my account password?

Please click Login Help on the top of the web page.

Tax Compliance

Do I have to file a sales tax return in every state in which I conduct business?

Yes. If you are selling any tangible product or service that requires sales tax to be added, then you must register with the Department of Revenue and submit a sales tax report with payment, if applicable.

If I sell products in a state where my customers are tax exempt, do I have to register with the Department of Revenue?

In most states, you are required to file a sales tax exemption form. Subsequently, you are responsible for making sure your exemption certification is current.

How many returns are filed on an annual basis in order to keep our State Certifications in good standing?

There are more than 1000 returns, which are either filed monthly, bi-monthly, semi-annually, annually or biennially. Depending on your certifications, you may have to file over 2,000 returns per annum.

Secretary of State

If I am doing business in a state, do I need to register with the Secretary of State?

If you have employees or an office within the state, you are asked to file with the secretary of state. Utility companies are required to file with the secretary of state for all states in which they have customers.

Certifications

Are we required to be certified in a state if we are providing telecommunications service?

Most services require certifications. Long distance providers (IXC) are required to have a certification in most states. Local service providers (CLEC) are required to have a certification in all states and the District of Columbia. VoIP and data service providers are required to have a certification in certain states, but not all.